Capital One Eno Virtual Assistant: What you need to know

If you have a bank account or credit card with Capital One, you may have come across Eno, the bank’s virtual assistant. From basic account assistance to top-notch security features, Eno can be an incredibly useful tool for its users.

But to take full advantage of Eno’s functionality, you must first get to know everything it has to offer. Eno goes way beyond a standard chatbot, but some features require you to opt-in or download a browser extension in order to use them. We have prepared for you this complete guide to Ino.

What is Eno?

Eno is a feature rich virtual assistant fully integrated into the Capital One app and desktop site. Designed to keep users aware of their account activity, Eno features a comprehensive fraud alert system. In addition, Eno serves as a chatbot to answer basic questions and can also provide virtual card numbers for online purchases.

What is Ino doing?

Capital One’s Eno has many different features, but its main uses can be summarized in three main categories: customer support, fraud alerts, and virtual card numbers.

Get answers to all questions about your account

Eno is primarily a virtual assistant designed to help users quickly get answers to any questions regarding their account. You can chat with Eno on your Capital One account page (both the app and the desktop site) to ask questions about your balance, bill due dates, and more.

Receive alerts for suspected fraud

Eno also works as a fraud alert tool, sending you text or email notifications of suspected fraud and any other unusual account activity.

For example, Eno notified me when my renter’s insurance payment (which I had set to automatic debit) was significantly higher than usual. Everything was fine – I just moved and had a match in coverage – but it was nice to know that my account was being monitored for outliers.

Use Virtual Card Numbers for Safer Online Shopping

The Eno browser extension has an additional feature for those who are worried about the security of their data – virtual card numbers. With this feature, you can generate a secure card number while shopping online, protecting your actual card number from any fraud.

How to use Eno

If you have a Capital One credit card, chances are you’ve taken advantage of Eno without even realizing it. The virtual assistant is responsible for sending fraud warning emails that are probably already in your inbox.

However, other Eno features require a little more activation. For example, if you want to receive text and push notifications for account activity, you need to make sure you have notifications enabled from the Capital One app.

Also, if you want to start chatting with Eno to receive updates on your account information, such as your current balance or due date, you’ll need to enable this feature.

You’ll be asked to verify your phone number, and Eno will show you which accounts are eligible for the feature. From there, you can talk to Eno about things like your balance, recent transactions, and bill due dates.

Finally, if you want to use Eno virtual card numbers for online shopping, you need to add the service’s browser extension. The Eno extension is currently only available for Chrome, Firefox, and Microsoft Edge.

bottom line

Capital One Eno is an incredibly useful tool for keeping track of your bank accounts and credit cards, making it easy to ask questions about your money. In addition, Eno virtual card numbers make online shopping more secure.

If you’re not using all the great features of Eno yet, consider adding a browser extension and enabling text messaging. Eno has a lot to offer and is very easy to use.

Emily Sherman is a senior editor at CreditCards.com, specializing in news and product recommendations. She is also a founding member of To Her Credit, a two-week series of women’s financial advice for women. When she’s not writing about credit cards, she’s spending her points and miles planning her next big vacation.