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If you would like to contact your credit card company, please see the list of contact numbers for major credit card issuers below. If you don’t see your card issuer’s contact information below, please call customer support at the number on your credit card.
Let’s take a look at the different ways you can contact your credit card issuer and when it makes sense to call your credit card customer service department.
You can manage your account and resolve issues by calling the number on your physical credit card. But if you prefer not to resolve your issues over the phone, your card issuer will likely offer other ways to get in touch.
Call your card number
If you need to pay a credit card bill or view your payment history, you can probably do so through your online account or your credit card’s mobile app. But sometimes it may be best to speak with a customer service representative to resolve a billing issue, report a scam, or discuss another issue. In this case, it is best to call the number on your physical credit card.
Typically, when you call this customer service number, you will be presented with several service options to meet your needs, such as:
- Checking your account balance
- Checking payment status
- Checking the date of the last payment
- Reporting Fraud or a Lost or Missing Credit Card
- Conversation with a customer service representative
Find contact information online
If you don’t want to wait to get customer help, you can resolve issues quickly and easily through your web account or mobile app.
For example, if you have a Wells Fargo credit card, you can manage your account and resolve most issues online. Alternatively, you can access your account through the Wells Fargo mobile app with a password, face recognition, or fingerprint. The application allows you to perform routine account management functions such as paying a bill and not-so-routine tasks such as blocking your credit card for security purposes.
Many credit card issuers offer new ways to get support. For example, Chase and Bank of America offer digital assistants through their apps to help you manage your accounts and get answers to common questions.
Plus, you can now interact with most major credit card issuers through their social media channels. However, be careful not to include personal information such as your credit card number and identification information whenever you contact your credit card company on social media.
Contact information for customer support by credit card issuer
Listed below are contact details for major credit card issuers, most of which also offer access to your account online or through a mobile app.
american express
1-800-528-4800
American Express Customer Service
Twitter: @AskAmex
Bank of America
1-800-732-9194
Bank of America customer service
Twitter: @BofA_Help
Barclaycard
1-888-232-0780
Barclays Customer Service
Twitter: @AskBarclaysUS
Capital One
1-800-227-4825
Capital One Customer Service
Twitter: @AskCapitalOne
chase
1-800-935-9935
Chase Customer Service
Twitter: @ChaseSupport
City Credit Cards
1-800-950-5114 (or the number on the back of your card)
Customer Service City
Twitter: @AskCiti
discover
1-800-347-2683
Discover Card Customer Service
Twitter: @Detect
Synchronous Bank
1-877-295-2080
Synchrony Customer Service
Twitter: @AskSynchrony
US bank
1-800-872-2657
US bank customer service
Twitter: @AskUSBBank
Wells Fargo
1-800-642-4720
Wells Fargo Customer Service
Twitter: @Ask_WellsFargo
In most cases, you can manage your credit card account online. However, there are times when it makes sense to talk to a customer service representative over the phone and resolve issues in real time. Here are a few times when it’s best to call a customer service agent:
When your card is lost or stolen
Always report stolen or lost credit cards as soon as possible. When you call support, the agent will verify your latest transactions, deactivate your credit card, and send you a new one.
When you suspect fraud
If your credit card statement includes transactions that you don’t recognize, contact your card issuer immediately to have them removed from your account. According to the Federal Trade Commission, federal law limits your liability for fraudulent payments to $50 if you report credit card fraud within 60 days (although most credit cards have zero liability).
When your card is suddenly rejected
Rejecting your credit card without prior notice can be an unpleasant experience. Your card issuer may reject a purchase if you go over the limit, your card has expired, suspects fraudulent activity, or for other reasons. Contacting your card support is usually the fastest way to find the cause of the problem and resolve it.
When you are planning an international trip
Tell your credit card issuer where and when you plan to travel to another country. This will help ensure that your card issuer does not flag your transactions as fraudulent and reject them. When you contact support, make sure your card will work in the country you are visiting and ask if your card charges a foreign transaction fee for purchases you make outside the country.
bottom line
Credit card companies offer several ways to contact them for support, from online accounts and mobile apps to chatbots and social media channels. But sometimes talking to a live person on the phone is the quickest and easiest way to solve a problem.
Editorial disclaimer
The editorial content on this page is based solely on the objective judgment of our contributors and is not based on advertising. It was not provided or ordered by credit card issuers. However, we may receive compensation when you click on links to our partners’ products.
